The quality of interactions with customers, specifically the "first contact" aspect of communication, is something retailers can often improve upon, states Dan Vedda.
Customer service is a big component of California's Allegro Music ideal, which according to general manager Clarence Berry is "service, sales and family."
Whenever interviewing Dale Krevens, vice president, Tech 21 USA Inc., there are so many great facts to be learned. What's the best advice she ever received?
Ethan Kaplan, general manager Fender Digital and Max Gutnik, VP, Fender Electric Guitars and Basses and Amplifiers, discuss the company's American Ultra Series, Fender Play and more.
All manufacturers need to prove they're different from their competition. ASBA Drums founder Guillaume Pornet also needed to revive a once-popular brand.
