In retail, the concept of customer satisfaction gets a lot of attention. We have seminars, books and websites all dedicated to helping us reach “higher levels” ...
Editor’s Note: “Front and Center” is brought to you by the Women’s International Music Network (The WiMN). The interviews showcase accomplished women who work i...
I dropped in to see one of our local bankers recently, and as we were visiting, we got to talking about customer service. In particular, we got to talking about...
I discovered EarthQuaker Devices (EQD), which are made in Akron, Ohio — practically in my own backyard — at the Summer NAMM Show. A few customers had asked abou...
As I’ve mentioned before, my store aims for what I consider to be a “curated inventory”: the products we carry, from strings to books to instruments, must eithe...
As I’m writing this it’s barely January and, as we take our first steps into the new year, I wanted to talk a little about 2017 and where we go from here. As I ...
I’ve been in MI retail longer than most people stay in a single job and, while that’s probably not at all an uncommon feat in this industry, I feel like I’ve be...
This is my first column in the Music and Sound Retailer, and I want to start out by being up front and honest. I’m a newbie, a greenhorn, a millennial. I’ve onl...
As I write this installment, it’s Thanksgiving week, and I’m feeling particularly thankful under my retail hat. You see, I have a new staff member. I’ve known h...
I’ve been thinking a lot lately about information. We live in the information age. We have the internet, computers, smartphones, social media, 24-hour news, ema...
