A good reputation is vital to the success of a music retailer. More than 81 percent of customers research businesses online before making a purchase in excess o...
I didn’t make it to the NAMM show in Anaheim this year. Cost and store coverage prevented me from going, and I really missed it. Sure, heading out of the northe...
Whether walking into its Los Angeles-based store or visiting its state-of-the-art Web site, one need only look at Westlake Pro to know one is in the company of ...
I make it a practice to Google dealers who contact me, as well as to visit their websites and their Facebook pages to see what their stores are like. A surprisi...
Music Villa has been a part of the Bozeman MT music scene since the 1970s, but it’s under the leadership of Paul Decker that the store has really taken off, gro...
Today’s consumer has more buying choices than ever before. Many, without even realizing it, have taken on an attitude that asks, “What’s in it for me?” Although...
You hear people bandy about a particular phrase—“disruptive innovation”—a lot these days. Disruptions are everywhere: from new payment systems like Square or Ap...
Two op-eds I recently wrote for The Music & Sound Retailer, “Why We Fired Fender” and “In Defense Of The Middle Man,” both highlighted the unique and ch...
Love it or hate it, eBay has become a formidable competitor to music retailers. Although originally intended for individuals to clear out their attics, eBay...
Some in the industry media expressed surprise at the “abrupt” resignation of Mike Pratt from the CEO position at Guitar Center, having been replaced by Darr...
