Line 6 is re-announcing its “recall-to-repair” of Relay G10 wireless transmitters originally recalled with the U.S. Consumer Product Safety Commission in March 2020.
Line 6 is urging consumers to have their Relay G10 units upgraded immediately to prevent the risk of overheating and fire. Line 6 has received several reports of instances of extreme overheating and a risk of fire presented by the Relay G10T wireless transmitter since the product was introduced in 2016. All instances of overheating reportedly occurred during charging.
The recall to repair is designed to prevent overheating and the risk of fire, and simply requires users to install a firmware update. The latest G10T firmware version is 1.06. Transmitters must be updated if they are not on this latest version. It takes about five minutes to complete this process. Owners of the Relay G10T transmitter should visit line6.com/g10t-update for instructions and further information.
Recall Details for the Line 6 Relay G10T
Information regarding the Consumer Product Safety Commission recall notification follows:
Recall Number: 20-089
Name of Product: Line 6 Relay G10 Digital Wireless Guitar Systems and USB Charging Cables
Hazard: The lithium-ion battery can overheat and the battery cover can separate with force, posing fire and injury hazards.
Remedy: Refund, Repair. Consumers should immediately stop using the recalled products and contact Line 6 to receive a free repair for the G10 Family of Products, and a full refund for the G10T USB charging cable.
Consumer Contact: Line 6 toll-free at 877- 865-4636 from 8 a.m. to 4 p.m. PT, Monday through Friday, or online go to line6.com/g10t-update for information on how to download a firmware update for the G10 Family of Products and to get a refund for the charging cable.
Units: About 82,000 (In addition, about 4,700 units were sold in Canada.)
Description: This recall involves Line 6 Relay G10, G10S (G10SR), and G10T Digital Wireless Guitar System (G10 Family of Products) that allows an electric guitar to be connected wirelessly to an amplifier. The system consists of a transmitter, a receiver, and a charger. The receivers have both a 1/4” and XLR output to connect to an amplifier or other audio equipment. The products are black in color. The Relay G10T transmitter is stamped “Relay G10” and has a four-digit date code followed by a six-digit individual serial number.
Sold At: Guitar Center, Sweetwater Sound, Musicians Friend, Sam Ash and other small retailers nationwide, as well as online at Amazon from March 2016 through December 2019 for about $180 for the G10, $250 for the G10S, $100 for the G10T and about $15 for the USB Charging cable.
Importer: Yamaha Guitar Group Inc., of Calabasas, Calif
Manufactured in:China
In Conjunction With: Canada
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