As I sit and watch the first snow of 2016 (I’m writing this column in early January), I think it’s important to take stock of the year that’s just ended and...
On a Sunday recently, my wife and I attempted to go out to dinner. On our way, we tried to determine if several of our favorite restaurants were open. Sever...
One of my favorite parts of participating in NAMM shows has to be Frank Alkyer’s “Best In Show” panel. I’ve been a part of “Best In Show” at Summer NAMM twi...
Customer Loyalty In The Digital Age Of Retail
Recently, I was reading an article about Jim Koch, Founder of the Boston Beer Company, producer of the famous S...
Over the last several years, technology has begun to play an increasingly critical role in MI retail. At every NAMM show, there are Idea Center sessions on ...
Any job, any career or any relationship grows stagnant if it isn’t fed with fuel to keep it interesting. Unfortunately, many store owners and managers are d...
Gabriel O’Brien (left) and Irish guitar builder Chris Larkin.
I recently returned from my honeymoon in Ireland, where people are unfailingly polite. In eve...
A couple years ago, I found myself continually at odds with several staff members at our store. As we often find in any organization, there was poison in th...
Over the last year, many, including myself, have written much about the state of MI retail. In my attempts to draw attention to areas in which MI retail mus...
Brad Shreve, Owner of Larry’s Music Center, told us a funny story recently. He was having a problem with one of the boxes provided by his satellite TV servi...
