I’m keenly interested in where retail is going, the new technologies and trends I read about, and the direction in which the MI business is headed. We know tech...
I feel like, lately, I’ve been focused a lot on technology. So, this month, I’m opting to focus a little more on human capital. When we think about our stores, ...
Several people have written to say that they appreciate how I use my own mistakes and shortcomings as examples when discussing how to do things better. To b...
Last month, I began to discuss the rise of New Media and its impact on MI retail. I started by talking a little about the importance of generating original ...
Every day, we are exposed to ever-growing amounts of media. I’ve touched on this when talking about various mobile and Internet technologies and their impac...
I have recently read about an emerging retail model that’s commonly referred to as an “unstore.” It goes something like this: A brand or a retailer sets up a st...
Flex Your Creative Muscles!
I’m a guy who loves projects. There’s nothing on earth that I hate more than to be bored. I’m never more excited than I am when I...
Every year, right before the NAMM Show, I get calls from dozens of reps to schedule appointments; this is, of course, an expected part of the process. Whene...
As I sit and watch the first snow of 2016 (I’m writing this column in early January), I think it’s important to take stock of the year that’s just ended and...
On a Sunday recently, my wife and I attempted to go out to dinner. On our way, we tried to determine if several of our favorite restaurants were open. Sever...
