Gibson launched a free, virtual and fully interactive guitar tune-up service, the Gibson Virtual Guitar Tech Service. A global experience, the service matches players worldwide with Gibson’s team of professional techs in real-time to cover basic tune-ups for guitar, bass, electric and acoustic players in any genre or style.

The Gibson Virtual Guitar Tech Service in available in multiple languages, including Spanish, French, German and English, reaching across time zones in Europe and the USA with more territories to be added.

Gibson Virtual Guitar Tech Service is personalized for any player who wants to self-service their instrument. It provides end users with real-time, interactive, video assistance from an experienced Gibson technician to help guide the process. “With Gibson’s FREE online one-on-one video conference calls, the Gibson Virtual Guitar Tech Service will assist with your Gibson, Epiphone, Kramer or Steinberger electric or acoustic guitar, ukulele, banjo, mandolin, or electric bass,” Gibson stated.

The Gibson Virtual Guitar Tech experience is a two-step process:

  1. Go to and schedule a free 30-minute one-on-one consultation call with a virtual guitar tech (VGT). On this video conference call, end users discuss the instrument type, condition, any issues you’re currently experiencing and what type of services are needed. The VGT will ask questions about playing and style, as well as experience and comfort level with working on an instrument. The VGT will provide a list of the basic tools and supplies needed to successfully perform the tune-up tasks.
  2. Upon completing step No. 1, end users can schedule a free 60-minute one-on-one Basic Guitar Tune Up Service with a VGT. This appointment is confirmed after a consultation call in order to give time to order the recommended supplies and tools.

For more news updates from the Music & Sound Retailer, click here.

No more articles