Columns

Keep the Pipeline Moving

The term “pipeline” is often used to refer to customers going through the various stages of your sales process. The general idea is you’ll have some that are ju...

Lessons on Loyalty

In retail, the concept of customer satisfaction gets a lot of attention. We have seminars, books and websites all dedicated to helping us reach “higher levels” ...

Little Things Go A Long Way

I dropped in to see one of our local bankers recently, and as we were visiting, we got to talking about customer service. In particular, we got to talking about...
Buying And Selling

Shopping in a Nice Environment

As I’ve mentioned before, my store aims for what I consider to be a “curated inventory”: the products we carry, from strings to books to instruments, must eithe...

Make It Count

As I’m writing this it’s barely January and, as we take our first steps into the new year, I wanted to talk a little about 2017 and where we go from here. As I ...

Stocking Stuffers

I’ve been in MI retail longer than most people stay in a single job and, while that’s probably not at all an uncommon feat in this industry, I feel like I’ve be...

Key Traits of a Great Employee

As I write this installment, it’s Thanksgiving week, and I’m feeling particularly thankful under my retail hat. You see, I have a new staff member. I’ve known h...