Columns

Communication Breakdown

I’ve been thinking a lot lately about information. We live in the information age. We have the internet, computers, smartphones, social media, 24-hour news, ema...
Randy Shayler

The Head of the Class

Zeswitz Music just added the 18,000th instrument to its rental fleet — let the trumpets blare! Unlike the owners of most musical instrument stores, Randy Sh...

Maintenance Vs. Buying New

When I was 15 years old, I got my first car. It was a brown-and-white, four-door 1958 Chevrolet Biscayne. It had been my grandfather’s car, and it probably had ...

Blending the Old with the New

We’ve been talking about disruption in the last few “Veddatorials.” I mentioned last month that, while retail has seen channel disruption (big-box stores, inter...

The Spicer of Life

Having grown up in a household where “my dad always had instruments around the house for me to pick up,” it’s not surprising that Tim Spicer would look to recre...

Dollars, Deals & Margins

Once upon a time, when dinosaurs still roamed the earth, making purchases for MI retail stock was a simple task. Everything cost 50 percent of what it sold for ...

Appetite for Disruption

Disruption. We hear about it in every industry, and if you’re not a consumer, it can be scary. Unless, of course, your business is part of the disruption. Then ...

The Importance of Education

In the April 2015 issue of the Music & Sound Retailer, I talked about user reviews and how bad customer service experiences in stores have led to the breakd...
A&G Central Music

A Real Class Act

A&G Central Music, winner of the Music Makes a Difference and Dealer of the Year awards at NAMM’s Top 100 Dealer 2017 event in July, is also one of the most...