Yamaha Corp. of America (YCA) has announced that Carl Harris has been appointed as the company’s Customer Support Manager, leading Yamaha’s commitment to effectively serve the needs of its customers. Harris, who brings more than 15 years’ customer-service experience to his new position, said he plans to boost Yamaha’s support for those who use the company’s instruments, other music products, technology and services. Harris will be responsible for end-user support across YCA, which currently offers round-the-clock customer assistance via phone, e-mail, the Internet and social media, including Facebook and Twitter.
“While Yamaha Corp. of America is already recognized as the industry leader in customer support, we also recognize that there is always room for improvement when it comes to serving any and all needs of our customers. So, I’m happy to be a part of the team that delivers on that commitment,” Harris said.
All YCA customer support is domestic, and covers a broad array of products from acoustic and digital instruments to music production to commercial audio, live sound and home theater products. In addition to general customer service, most Yamaha product areas have their own specialized team of support agents.
“With customers having conversations that reach around the world, not just over the fence, supporting each and every Yamaha customer is more important than ever,” said Tom Sumner, Senior Vice President of YCA. “With Carl’s leadership and technical skills, combined with our dedicated, helpful customer support staff, we aim to improve our support every day.”