FEATURES
-It’s in the Cards ! You need to have PCI DSS-compliant terminals to handle credit card transactions by July 1. What are we talking about? Don’t worry, we’ll explain.
-Unplugged Acoustic guitar sales grew dramatically in 2009 and the beginning of 2010. Is this the beginning of a new trend?
-Head of the Class! We shine the spotlight on many of the new companies that launched at NAMM.
-Musicorp Mourns Mike Murphy We honor the sale rep’s life that ended way too soon.
-Is a New Healthcare Plan Just Snake Oil? We take a thorough look at how a new public healthcare plan can affect you and your employees. ?
-Bonanza! Behringer Buys Bosch Brands Behringer’s parent company added the Midas and Klark Teknik brands to its stable.
-The Stars Will Come Out…This Weekend We highlight a few of the celebrity appearances at NAMM.
-What A Long Strange Trip It’s Been!!! We reminisce as we close out the first decade of the new millennium. It was a tough 10 years for many. How about for the music industry though? What’s ahead?
-It’s Voting Time! Here are your nominees for the 24th annual Music & Sound Awards.
-Here We Come to Save the Day!!We provide a plethora of accessories that manufacturers assure you will provide excellent margins.
-For Those Who Make Lesser Publicized Instruments, We Salute You!!For the first time, we pay tribute to instruments and products that get little press coverage. We provide a well-deserved spotlight for these products!
-And the Bombs Keep Coming!Another big lawsuit is filed
against the industry.
This time, there are many
more defendants.
-Drumming to Their Own BeatHow well is the drum industry holding up during these difficult times? We call on three industry experts.
-Guitar Center, Fender, and NAMM Sued
-The Health of the Independent Dealer M&SR’s fourth annual independent retailer roundtable features a new twist. For the first time, manufacturers, hand-selected by the retailers, contribute to the story..

-Linda Arink is one of the very few female executives at a DJ company. Learn how she became involved and why she hopes we won’t even need to have a column about top industry females in the future.
-Debbe Stephenson stumbled upon MI shortly after college, but is sure glad she did. She’s now president and COO of Pro Co Sound.
-Mary Peavey Being president at Peavey Electronics is no small feat. But that is not even close to knowing the whole story about her. She is Ivy League educated, founded a commercial real estate business, is involved with numerous worthy charities, and much more.
-Jennifer Tabor found a missing market niche and is growing her business by leaps and bounds. That, and she’s only 32 years old.
-Tarina Dunwoodie got to see the moment Graph Tech was born and has served the company since she was 17. She has moved up the ladder quite a bit since then.
-• Stacey Montgomery-Clark.
-• Cathy Duncan
-• Bee Bantug
-• Dale Krevens
-• Melanie Ripley
-• Susan Grund
-• Toby Nady
-• Shawna von Behren.
-• Berenice Chauvet
-• Sue Kincade
-• Tish Ciravolo
-• Vikki Hayward
-• Roxana Ramirez
-• Susan Lipp

If NAMM is the Michael Phelps of MI trade shows, MIAC is trying its best to become the Ryan Lochte of the industry. As the Olympic Closing Ceremonies were taking place in Beijing, the Music Industries Association of Canada (MIAC) show simultaneously commenced a two-day sprint on Aug. 24 at the Toronto International Centre. Although the performance of the Canadian Olympic team could be considered disappointing (18 medals was a 50 percent improvement over the country’s 2004 Athens Summer Olympic performance, but Canada had 12 fourth-place finishes), MIAC certainly was not.

“We had a great time at the show,” said Sparrow Guitars’ Jordan Espheter. “We had a great chance to reconnect with the dealers. We developed new relationships. Dealers came by and played our guitars and we got to show our new cases. Of course, it’s a smaller show than NAMM, Musikmesse, and London International, but for us, it’s a great chance for a Canadian company to showcase Canadian-made guitars and cases.”

“The show was great,” said Paul Fattahi of the International Music Software Trade Association. “The traffic was excellent on Sunday. It was a bit slow on Monday, but our location was tremendous. [I call it] the ‘corner office’ because our booth is easy to spot when you walk onto the show floor. Al Kowalenko [MIAC’s executive director] and Barbara Cole [MIAC’s trade show and marketing manager] did a great job putting together this show.”

Most notable at MIAC was there was no talk of the dreaded “R” word: recession. Perhaps, that is due in to the fact that Canada has its oil sands, which have especially buoyed the Alberta economy. “Our economy has been doing reasonably well because we are more resource based,” said Kowalenko. “The resources [such as oil] have propped up the economy quite well. Net-net, the economy is generally doing OK. It’s not quite as depressed as the U.S, although the spill out to Canada is affecting us. We sure hope the U.S. comes out of its economic ‘funk.’ Often, whatever happens in the U.S. happens six months later in Canada. We’re hoping that doesn’t materialize here.”

“Whenever we asked Canadian dealers how they’re doing at their shops, the response has been great,” said Espheter. “And our business has been doing great. Business is up and we’re keeping a positive outlook. The dealers are keeping their chins up. They didn’t talk about the economy. The only concern we heard from Canadian dealers is about the big [chain] moving into the small store’s area.”

Syndicated columnist Bob Popyk brought the recession into his Monday afternoon lunch learning session. “I’ve found the biggest difference between U.S. and Canadian retailers are the Canadian retailers are more upbeat,” he said.

Popyk added that even when a weak economy lands a huge uppercut to the chin of your business, there’s no use in talking about it. “Success breeds success,” he said.

Popyk threw in several sales tips after providing this caveat: “The function of your business is to create and maintain customers. The goal is to make profits.”

One recommendation Popyk made was to ask customers what music they like to listen to and play that kind of music when demonstrating products for them.

As for closing the sale, he said if you can’t do that well, everything else can be perfect, but you will still fail. “You sell to them, you win. They walk, you lose. You don’t need to have 75 closes you can recite off of the top of your head. But you need to have a few. You can use ‘OK with you?’ Or, ‘Can we put this together?’ You should first try to close at the first sign of a positive [response]. If a customer says, ‘I love that!’ You say, ‘Do you want to get it?’ ‘Should I write it up?’ ‘Would you like to take it with you?’

“If someone asks, ‘is that the best you can do?’ Your answer is not, ‘Let me check with the manager.’ Your answer is ‘yes.’ Then you wait for them to talk. You’ll be amazed how many people say ‘OK.’

From the Executive Director to You

“This MIAC is our 37th annual show,” Kowalenko told the Music & Sound Retailer. “It turned out very well. We weren’t quite sure what to expect this year, but our attendance was good, even compared to last year. It was a vibrant show. The buzz was good and the exhibitors were happy. We were pleased with the show.”

Kowalenko added he’s also happy with the Toronto International Centre as the sight for the show. The convention space is large enough for exhibitors, and many appreciate how close the site is to Toronto’s Lester B. Pearson Airport. The airport to International Centre commute is only about 10 minutes long, with all driving taking place on one street, the aptly named Airport Road. “We certainly should be fine in this location for the next year or so [at least],” said Kowalenko.

MIAC 2009 will take place on Aug. 23 and 24.

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