Veddatorial

Blending the Old with the New

We’ve been talking about disruption in the last few “Veddatorials.” I mentioned last month that, while retail has seen channel disruption (big-box stores, inter...

Appetite for Disruption

Disruption. We hear about it in every industry, and if you’re not a consumer, it can be scary. Unless, of course, your business is part of the disruption. Then ...

Word of Mouth Is Still Important

You can read a thousand articles — from content-lite bullet points to detailed, long reads — about advertising in this always-on, socially intense, tech-enabled...

Starbucks Dreams

They opened a Starbucks on my route to work. Or, rather, they put up a new building and relocated an existing one. It’s on a busy corner at a major intersection...

Industry Identity

A couple of weeks after I wrote my last column (exhorting MI to take its products back, partner with its dealers and create a brand identity for our industry th...
Veddatorial

Destination Shopping

People choose to visit a physical store; it’s no longer the default option. The shopping environment we create, along with our offering of goods and services, determines whether we make the list and, crucially, how often consumers visit.

(More) People Who Need People

In our previous episode, we talked about retailers’ need to engage with customers face to face. To review, we, as humans, are social animals. Tech is amazing, b...

People Who Need People

Ours has always been a “people industry,” driven by the relationships we have with our customers, suppliers and colleagues. Some of those relationships are gear...

A Global Industry

Ideology aside, if there’s anything the last few months have shown us, it’s how things can go when we hunker down in our bubble and believe only what we want to...

Brick-And-Mortar Retail Lives

The 2016 Christmas Season (and, in retail terms, it’s hard to call it anything else) is in the books and, from my perspective, it was more positive than negativ...