A couple of weeks after I wrote my last column (exhorting MI to take its products back, partner with its dealers and create a brand identity for our industry th...
People choose to visit a physical store; it’s no longer the default option. The shopping environment we create, along with our offering of goods and services, determines whether we make the list and, crucially, how often consumers visit.
In our previous episode, we talked about retailers’ need to engage with customers face to face. To review, we, as humans, are social animals. Tech is amazing, b...
Ours has always been a “people industry,” driven by the relationships we have with our customers, suppliers and colleagues. Some of those relationships are gear...
Ideology aside, if there’s anything the last few months have shown us, it’s how things can go when we hunker down in our bubble and believe only what we want to...
The 2016 Christmas Season (and, in retail terms, it’s hard to call it anything else) is in the books and, from my perspective, it was more positive than negativ...
We’re in a period of rapidly changing shopping patterns, and it’s obvious, particularly post-Black Friday, that trends are just that: patterns on the move, rath...
Although we hear a lot about the problems of infringement in music publishing, I think problems centered on counterfeit music products are equally dangerous, bo...
In Part One of “Incomplete Data,” published in the September issue, I introduced a problem that, I believe, our industry has not addressed. That is, we do not k...
Unless you have blinders on, it’s almost impossible to miss the stream of stories in the news media about the so-called “Death of Retail.” More correctly, it’s ...
